Monthly Archives: juli 2017

Reset Office 365 ProPlus 2013 and/or 2016 activation state

Category : IT Support

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1.  Remove Office 365 license for Subscription based installs (not Shared Computer Licensing scenarios):

To remove the Office 365 license, you must run two cscript command lines. The command lines are:

A. Run C:\program files <x86>\Microsoft office\office15>cscript ospp.vbs /dstatus

The above command line will generate a report of the currently installed/activated license. (See Below)

 Reset Office 365 ProPlus 2013 and/or 2016 activation state
NOTE: You might see multiple licenses in the /dstatus report.

B. Make note of value for “Last 5 characters of installed product key”

C.  Run C:\program files <x86>\Microsoft office\office15>cscript ospp.vbs /unpkey:“Last 5 of installed product key” For example: C:\program files <x86>\Microsoft office\office15>cscript ospp.vbs /unpkey:WB222 (See Below) Repeat the step above if necessary until all keys are removed.

 Reset Office 365 ProPlus 2013 and/or 2016 activation state
After running the /unpkey: command line you will see a “Product Key uninstall successful” message. You can now close the Command Prompt and move onto Step 2.

2. Remove cached identities in HKCU registry:

        A. In the Registry Editor navigate to HKCU\Software\Microsoft\Office\15.0 or 16.0\Common\Identity\Identities and remove all of the identities under \Identities.

NOTE: If using Shared Computer Licensing remove the above Identities from HKEYUsers\SID.

 

3. Remove the stored Credentials in the Credential Manager:

A. Open Control Panel > Credential Manager.  Remove all Windows credentials listed for Office15 or Office16.

B. To remove the Credential Click on the Drop down arrow and choose Remove from Vault.(See Below)

Shared Computer Licensing scenarios you must remove the Token and identities listed below.
File Location  Appdata\local\Microsoft\Office\15.0 or 16.0\Licensing

 

4. Persisted locations that must be cleared

Credential Manager:

Appdata\Roaming\Microsoft\Credentials
Appdata\Local\Microsoft\Credentials
Appdata\Roaming\Microsoft\Protect
HKCU\Software\Microsoft\Protected Storage System Provider

Office 365 activation Tokens and Identity

Appdata\local\Microsoft\Office\15.0 or 16.0\Licensing
HKCU\Software\Microsoft\Office\15.0 or 16.0\Common\Identity
HKEYU\(The Users SID)\Software\Microsoft\Office\15.0 or 16.0\Common\Identity

The above steps will be reset to the activation state for Office 365(2013/2016). The activation flow after the locations are cleared will represent an initial activation scenario.


Outlook 2010 search (with G Suite sync tool) not working

Category : IT Support

Hits: 554

Complete the steps as described below to recover search functionality in Microsoft Outlook:

  1. With Outlook open, click Start > Indexing Options > Modify > Uncheck Outlook (and subfolders) > Click OK to close Indexing windows.
  2. Close Outlook.
  3. Open Outlook.
  4. Click Start > Indexing Options > Modify > Check Outlook (and C:\ if it’s unchecked) > click OK to everything to close Indexing windows.

You can test search functionality immediately in Outlook. It might be working a bit slow due to re-indexing in the background.


Foutbericht in Outlook: “Er is onvoldoende geheugen beschikbaar om dit programma te starten. Sluit een of meer programma’s af en probeer het opnieuw”

Category : IT Support

Hits: 1049

  1. Sluit Outlook af.
  2. Klik op Start, klik op Uitvoeren, typ regedit en klik vervolgens op OK.
  3. Zoek en selecteer de volgende registersubsleutel:
  4. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem
  5. Wijs Nieuw aan in het menu Bewerken en klik vervolgens op DWORD-waarde.
  6. Typ SharedMemMaxSizeen druk op Enter.
  7. Klik met de rechtermuisknop op SharedMemMaxSizeen klik vervolgens op wijzigen.
  8. Typ in het vak Waardegegevens 300000. Gebruik de standaard Base van hexadecimale.
  9. Klik op OK.
  10. Zoek en selecteer de volgende registersubsleutel:
  11. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging-Subsystem\Applications\Outlook
  12. Opmerking Mogelijk moet maken van de toepassingen en Outlook subsleutels als deze nog niet bestaan.
  13. Wijs Nieuw aan in het menu Bewerken en klik vervolgens op DWORD-waarde.
  14. Typ SharedMemMaxSizeen druk op Enter.
  15. Typ in het vak Waardegegevens 300000. Gebruik de standaard Base van hexadecimale.
  16. Klik op OK.
  17. Klik in het menu bestand op Afsluiten om de Register-Editor af te sluiten.